SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of techie geek (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of techie-geek.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am very pleased with both the store and the goods VVERY GOOD... THANKS !
Good camera and quality at altitude
The camera is super. Time will show. So far, all the rules. Stands on the 3rd floor. Zoom is good. The photo showed the quality of the enlarged image. You can even read the ad on the column. If the camera put at home Simka can not be put. It can work as a router. Connect straight to the camera and watch. Or you can connect on the SIM card unlimited Internet and sit on the Internet through the camera))) but I took for the garden. While installed in the apartment for testing. In the summer I will hang in the garden.
The camera received, everything works and corresponds to the description.
Good camera. Just at its cost. Everything works all writes and reproduces. The hicam app normally controls the camera. I do not know what kind of negative feedback was higher but everything suits me. A little long delivery and otherwise acceptable. You can buy.
OK
Came in for 5 days. Camera fire Connected without dancing with a tambourine. Shop excellent to all recommend!!!
The camera seems not bad, until it is still not clear. I thought it would be a little less. 4 days from Moscow to Yaroslavl region
Perfect day and night impage. Really top QUALITY. Very easy to install , works perfect. Good finisht, quali!ty i!tem. Safety and fast delivery
Came very quickly, courier to the door. The first impressions are excellent, let's see how it will work!
Cool zoom. Can work as a router, only could not configure it to another network WiFi. Network only through Simka.
The second one bought, the camera is clear, night vision, etc. We use on construction objects, the quality is excellent! Thank you!
A good camera for its price. Took to the cottage. I'm testing the second week. Everything is clearly visible, managed from the phone, even considering that we have a bad internet there. Without problems configured the application, sending to Gmail. Only here the motion sensor in the dark works even on the smallest rain and snow every 2-5 minutes, although the sensitivity made the most minimal, and in the light of the day everything is fine. Sends hundreds of pictures per day, but the traffic is not consumed, for a week even 0,5 GB does not leave. There was one problem, the camera hung up, did not connect, when calling her number "subscriber is busy" all day. I had to go to the cottage. Connected to it via Wi-Fi, but it still did not work. I had to turn off the power. I wanted to even write a bad review, but it was not repeated anymore. I hope it will not fail.
Set up while at home, works well. I did not understand how to set up mail for video. so while everything works
Delivery from a warehouse in Russia in the Moscow region took a week and a half-long, but tolerable, could and quickly deliver. Packed-on hurray, it is better not to be, nothing is wrinkled, on a solid five with a plus. Now about the camera itself. I took a version with a SIM card, 10 times zoom + 64 GB card. already on board. Tuned quickly, through a simple version of Camhi. For work I bought Simka Rostelecom with 10 GB. tyrnet for a month for 250R.-I think it should be enough. The camera is planned to be installed in the GSK on the pole, meters 15 in height. How will work in place-I will write an addition. The settings are simple-everyone will understand, nothing is narrower. Image quality in HD is very pleased. Zoom is excellent, if not more than. Focus is not really checked yet-later. Autofocus keeps perfectly. IR illumination-perfectly performs itself at the declared distance. Switching to IR occurs automatically in almost complete absence of lighting. With minimal, the color almost goes into the CR.
The camera came within two days. With SIM card Tele2 works fine. Thank you!
Satisfied, corresponds to the description, the picture quality is good day and night, Zuum is good,
Very nice camera, good case quality, fine image! Looks like camera uses china's server to transfer video stream... i am not sure but i think it so. Very adequate and communicative store. I have ordered wrong camera and seller agreed to change the order... Recomeneded seller!
Goods otrimav. Dovgo nemig reviews, ale potim all ok. The store moved to contact duje schvidko. The goods i will give you a review of the description, but do not break the plug. Opis dodom is more important.
I bought a version with 10x zoom. Delivered to st. petersburg in 3 days straight home. The material is good, metal and plastic. Looks good. Ik shines aki satan. I did not like the sounds of stepper motors, but everything works as it should, it's small pickups. The picture quality is very good. Autofocus sometimes works crooked, but it is configured and manually from the application, so it is not critical. If you focus on the minimum-you can look at your fingers as under a microscope or make cool macro photos)) For 4g-bought a sim card from tele 2 with a tariff of 40 gb for 350 rubles. Everything immediately picked up and earned. The only thing-the first time very much slowed the picture when viewing after 4g, but after reboot everything was cured and shows/controlled no worse than on wi-fi. The camera menu is pleasant and modern. The axe is applied, but it performs its functions. Firmware on this camera i did not find on the site, i have almost a year ago. For this money, you can hardly find a camera better.
Excellent store got very fast, camera super, very high quality picture class.
All as a description, arrived working, the store is responsive, i recommend.
The camera seems to work, the feelings are twofold (expected more). Until installed, connected works. Photos from the 6th floor of the room are visible. It remains to understand the settings. With phone control is.
Until everything is ok. The store is sociable and polite! Thank you.
Excellent camera for your money. There were no difficulties when connecting. Shooting hd stunning with its quality, sensitive microphone. In the dark he sees perfectly. Zoom 10x such that you can look to the neighbors in the windows. There are no problems, but so far it is not possible to configure notifications by email via smtp. If anyone managed to configure with smtp.yandex.ru write the parameters. Through the mobile app for ios notifications come promptly, events are recorded on the internal sd card. Let's see how the winter will live and 20 degrees of frost.
Very fast delivery from Germany, without additional customs fees. Camera works perfect here in Belgie with a SIM card of Telenet. Go use the camera on a meadow in combination with a solar panel SUPER!!!!
I got the camera. Very quickly. there were no two bolts in the kit. The box had one corner crumpled. Apparently dropped. from the phone everything works. How to connect to the computer until disassembled. In the kit there is no instruction on the settings. The disc is also not ......
Great camera. Recommend
Excellent, affordable, quite high quality camera for remote surveillance where no vayf. Ideal for construction. Easy To connect and it works. Lan connector off that clearly from the description. Camera case plastic, leg and muzzle silumin, cover шлакожелезо. Painting is mediocre, with silumin flies from тычков, cover most likely quickly зарыжеет, but it is not essential. Came to them quickly, courier, whole even box original packaging enough. All the goods, the store, delivery deserved top five.
Sverdlovsk region to Fast shipping, with Simcoe motif works well, controlled phone of setting program realized that there is a record in cloud in addition to recording the stick, after installation will add a review
The store sent the goods quickly! Good packaging! Thank you! The have not checked the tune. Information for the seller: 16.01 it was reported the arrival of parcels in my city and only just today I got it (25.01)! !! I think you have unreliable partner in my country!! .....
Great camera Hung on the Post-look for future construction site It works right
I am very happy with the transaction... great item, very fast shipping and delivery. The camera works fine (I've just tested it at home, but it will finally monitor the area near my garage). The application is very simple and intuitive. I highly recommend the Seller an the item. Daniel (Poland)
Camera arrived to work, but there are 2 comments: shipping only to delivery point Transport Company (km each way) visor and her исхитрились transportation to bend. SIM card is inserted as depicted in the instructions.
Great camera without dancing with a tambourine. The SIM card inserted pole hung and наблюдай.
Camerata work perfect, имайте in foresees che SIM Kartata ce поставя back on инструкциите the manufacturer. For Bulgaria e тествана with map and rub your operator-work with vsichki.