SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of techie geek (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of techie-geek.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you.
Everything is just super. Delivered in a week. Everything is in perfect condition.
Excellent cameras, everything is included, the application on the phone works, the image quality is excellent. Seller recommend.
I order a third set, all as always at the highest level! Delivery from Russia)
Fast shipping. The product works, I'm happy.
I order not the first time, everything is super. Delivery to the Saratov region less than a week. I recommend
Everything is basically good. Checked, takes off. Picture quality is good. Not yet.
Order made straight under Ng, after 3 days processed the order. Received in the early 20 s numbers from Moscow by mail. I thought that there would be a sound, no sound, there is a video, in the dark normally shoots indoors, on the street has not yet put. There is a menu on the Russian. Tracking was able only after contacting the store, answered within 24 hours (quickly). Sdek is a sender by mail, the value of 1 RUB))), the cost of sending slightly less than 500 rubles (at the expense of the sender).
All OK. Works great. Came quickly
The product complies, softwares are well available in French but package inserts are in English. I Have encountered difficulties to install cameras. J'utilise's CPL (carrier-current line) for my TV decoder which disturbed system configuration. My internet access supplier Orange n'utilise not a public IP address for one box (router) which prevents a Easy Remote access my cameras. All its configuration problems are not due to material that is perfect. In my case computer network knowledge are required to operate properly cameras. I do maybe call a professional to finalize my installation.
Received a set in Kursk for 6 days. On two cameras a protective glass, a little unfolded-build quality. Installation took 2 hours, together with the setting. Everything is clear if that yuotube to help. Mounted on the building under construction. The quality of shooting and day and night mode is good. Faces, numbers of cars, large text-differences of meters 20, up to 30 depends on the speed of the object. Online service-playback delay 5 seconds. Everything is Russified. For this money system is super. If you need a clear shooting at a greater distance, look at the narrow-angle cameras with optical zoom.
Monitoring of good quality. Recommend!!!
The store was מצויין, auxiliary very, shipping arrived fast וארוז good, recommend for very familiar.
The order came in three weeks. The store is sociable, always answered my questions. Everything checked, completeness and operation of the system, while everything suits, the only cable is short, 20 m I lack. You will have to buy 4 cables of 50 m, where 20 meters to pull the Xs. I recommend the seller and the product.
A good set picture on the video is excellent worth your money
Shipping fast . But mouse broken cheap quality . Power supply. Plug losses . If the power supply moving . Easy disconnect power. Quality image recoded very good . My tv 1080p can’t support the HDMI port .maybe it need higher screen revolution. I have to plug in P.C. port .
Delivery fast delivery, all whole is not wrinkled, 5-6 days. I will write
Ok
Todo Well, missing test it! Good furniture store and good furniture to communication!
Good product. I gave 4 stars only for the store service as I was asking them to split the goods into several packages to avoid DHL delivery (which is fast but a real mess and expensive in handling the custom formalities) but they still delivered the goods using DHL
It's not yet installed. Ordinary delivery Products are of a lower quality. The iron plate is too thin to bend. The image quality that 4M is suspicious of. I wonder if it will function as a CCTV. The store's quick response makes it easy to adopt five stars.